1. Our Commitment to Privacy

Fineline Systems (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make an enquiry, request a quote, or purchase our products and services.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: name, address, phone number, email address.
  • Project details: site address, property type, measurements, and specifications.
  • Billing and payment information.
  • Communication history: correspondence with our sales or service teams.
  • Website information: IP address, browser type, and website usage data via cookies or analytics tools.

If you are a trade or commercial customer, we may also collect:

  • Business name, ABN, and account details.
  • Trade references and credit information (if applicable).

3. How We Collect Information

We collect personal information in several ways, including:

  • When you contact us by phone, email, or through our website.
  • When you request a quote, place an order, or make a payment.
  • When you visit our showroom or interact with our staff.
  • From publicly available sources, referrals, or third parties (e.g. builders or architects) with your consent.

You may choose not to provide certain personal information, but this may limit our ability to provide products or services to you.

4. How We Use Your Information

We use your personal information to:

  • Provide quotes, process orders, and deliver products or services.
  • Communicate with you regarding your project or enquiry.
  • Manage accounts, billing, and payments.
  • Improve our products, services, and website experience.
  • Send service updates, product information, or promotional material (if you have opted in).
  • Comply with legal or regulatory requirements.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, installers, or contractors involved in delivering your project.
  • Payment processors, couriers, or logistics providers.
  • Professional advisers such as accountants, auditors, or legal representatives.
  • Third-party service providers who assist in marketing, data storage, or IT support.
  • Government or regulatory authorities if required by law.

We do not sell, rent, or trade your personal information to third parties.

6. Storage and Security

We store your personal information in both electronic and paper formats. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

When information is no longer required, it is securely destroyed or de-identified in accordance with applicable laws.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date. Requests can be made in writing to the contact details below. We will respond within a reasonable timeframe in accordance with the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect information about how visitors use the site. Cookies do not personally identify you but help us improve website functionality and user experience. You can disable cookies in your browser settings, although some website features may not function properly.

9. Direct Marketing

We may use your contact details to send you information about new products, promotions, or services. You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

10. Overseas Disclosure

We generally do not disclose personal information to recipients outside Australia. If we ever need to do so (for example, for cloud-based IT services), we will ensure appropriate data protection measures are in place in compliance with Australian privacy laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

12. Contact Us

For privacy-related questions, access requests, or complaints, please contact:

Privacy Officer
Email: info@finelinesystems.com.au Phone: +61 (0) 284 188 282

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.